u/theknoxtech

Experienced Remote Systems Engineer | Tier 2/3 MSP Escalation | M365 | Entra ID | PowerShell | Rewst | CIPP | Open to MSP or In-House

Hey r/mspjobs — putting myself out there. 8+ years in IT, most recently as a Tier 2/3 escalation engineer at a fully remote MSP — 300+ tickets/week, 100+ clients, 10,000+ managed endpoints. Ticket reopen rate less than 10%.

What I bring:

6 years MSP experience
Tier 2/3 escalation & incident resolution — this is my bread and butter
Microsoft 365 / Entra ID / Conditional Access / CIPP / GDAP
Rewst workflow automation + PowerShell (advanced)
ConnectWise Manage, Control, & Automate / Autotask PSA
Intune, Autopilot, endpoint hardening
Windows Server / AD DS / DNS / DHCP / GPO
Exchange Online, SPF/DKIM/DMARC, Teams Voice

Based in Knoxville, TN — fully remote only. Open to MSP or in-house.

See my PowerShell automations & scripts on GitHub: github.com/theknoxtech

DMs open, happy to share my resume.

u/theknoxtech — 4 days ago

▲ 5 r/Knoxville

I have been out of work since August 2025. I have been in the IT field since 2016. I am not sure why out of the 500+ applications I have put in that I haven't found something, but I thought I would see what Reddit has to say. Does anyone know of anyone hiring for IT people in Knoxville and the surrounding areas? I have applied for places like Walmart and other stores only to be told I'm overqualified. Overqualified or not, we have lost our home, our car, and the only reason we aren't on the streets is my mom. At this point, I just need to make money. So any help would be appreciated.

reddit.com

u/theknoxtech — 9 days ago