Insurer Dominion National lying about in-network providers - any recourse?
My dental insurance, Dominion National, is a nightmare. That's for many reasons, but #1 is that their Find a Dentist lookup is completely wrong.
I searched for oral surgeons (I didn't have one yet) in a 20 mile radius that Dominion says will accept my specific plan. I called all of them. Literally only one actually accepts it (and they have horrific reviews).
Then I asked Dominion to provide me the real list of covered providers. They sent me the exact list I already had.
Called again and was given a wishy washy response about how the list may contain some inaccuracies. One or two is an inaccuracy. Virtually the entire list being made up is profound negligence.
The network covered by a plan is one of its most vital features. I always use the provider's lookups to check coverage breadth before selecting a plan. I did that for Dominion and thus signed up based on false information.
Are insurers allowed to simply lie about their network of providers? Do they have any legal obligation to maintain an accurate database? Is there some agency I can report this to? This seems insane even by the dismal standards of US insurers.