How to handle a CC dispute when the item being purchased is a rental, but the vendor waits until after 60 days to claim that the rental had not been purchased?
I paid for a rental of a USPS Po Box for 6 months ($96), followed immediately by another 6 months, in 2 separate charges. The clerk told me it would be for 12 months total, but after 6 months, the USPS is saying that there was only 1 charge for 6 months, saying that the 2nd $96 charge was never done, and to tell the CC that the 2nd charge was in error. Even though there was no fraaudulent intent, the USPS's actions are basically fraaud, after-the-fact.
The CC is saying that since I had not alerted them within 60 days, it cannot be disputed. So the question is what to do if the product is a rental, and the vendor doesn't change the terms of the purchased product until after 60 days.
The regular USPS customer service says that as far as the USPS is concerned, there was only 1 charge, but yet at the time of payment, there had been 2 charges, with the clerk saying there were 2 products (consecutive rentals) purchased. I have gotten my US Senator's office involved.