Please. I just want to create an account.
I am truly at my wits end. I have tried every possible avenue to create an Optimum account. I set up my account over the phone initially and was never given an online account. My partner has been noticing that our wifi cuts out multiple times every night, so he tried calling to get it fixed after my attempt to call didn't fix anything. However, without a four digit access code, he could make no progress. The only way I can get that access code is by creating an Optimum ID and viewing my bills online, since I don't get paper bills and don't have any other receipts.
So I went to create an ID, which it wouldn't allow me to do because I need to be connected to my home network. Except I am on my home network. Tried multiple browsers, tried on wifi and on ethernet.
So I tried calling again. I talked with their awful unyielding AI phone bot and told it I wanted to create an Optimum ID account. And it just! Went silent! It didn't respond, it didn't hang up on me. It just stopped replying and would not reply any further! And I wept
I am posting here because apparently other people have shared that the only way they've been able to get this fixed is by contacting the official Optimum reddit account. So to the Optimum social media employees who occupy this subreddit, please, you are my only hope