u/sisterofthemoon-

Trying to understand what's going on with PayPal. So I purchased something for $65 on March 26th from a collectors Facebook group. I asked the seller for an update and never got one, and then the admin of the Facebook group made a post saying if you've purchased from this specific seller you may want to start a PayPal claim because her and many others did and have been completely ghosted by the seller. I never got any further update.

I filed a case against the seller on April 6th, was immediately refunded, and the case was closed so I thought it was done. In the resolution center it said "Case Status: Closed. We've sent you an refund" but when I clicked on the specific PayPal transaction that was being disputed there was a note on it that said "Case status: waiting for the seller. There's no action needed from you. You'll get an update on your case by Apr 17."

April 17th comes and again the transaction is updated and the note now says "Case status: under review. There's no action needed from you. You'll get an update when we finish our review." And in the resolution center it now says "This case was closed on April 17th."

I was confused by this so I called PayPal and asked what was going on and the person I spoke to said "The seller has until the 20th to appeal the decision of the case since you won the case. If the seller doesn't respond by the 20th that's it and nothing more will be done. Considering it's been this long and we have not heard anything from the seller I doubt they'll respond."

Okay it's now Monday April 20th, and the note on the transaction has updated again and says "case status: waiting for the seller. There's no action needed from you. You'll get an update on your case by April 28th." And in the resolution center is says "This case was closed on April 20th."

Confused yet again I called PayPal and this time whoever I spoke to said I can disregard all of that because the case was closed on April 6th and I was already refunded. I asked why the case is continuing to say closed, yet they keep pushing the review back and are saying they're waiting for a response from the seller. She said "while we're still investigating the seller, everything on your end is closed and done. You've been refunded and that's the end of it for you." I asked if I had just been given a temporary refund while the outcome was decided and she said "No. The money is yours and cannot be taken back."

I'm still feeling not completely at ease with this. I just want this over with, but the fact that it still shows that they're giving the seller more time to respond is confusing me. Can anyone share any insight?