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Dear students,
Following last week’s global cybersecurity incident affecting the Canvas platform, QUT is preparing to restore Canvas access for students and staff by tomorrow Tuesday 12 May.
QUT has received assurance from Canvas that the platform has been restored and is safe to resume normal operations. The university has also undertaken additional security reviews and remediation activities before restoring access to the platform.
QUT has received advice that QUT data was impacted as part of the broader global incident affecting Canvas. Importantly, QUT does not store sensitive personal or financial information in Canvas, with this information managed through other university systems.
We are continuing to work with Canvas to understand the nature and extent of the impacted data and will provide further information as it becomes available.
We understand the disruption has impacted teaching, learning and assessment activities across the university in different ways, and we thank you for your patience and understanding while we worked through this disruption.
Restoring Canvas access
Canvas will be available by Tuesday morning 12 May. You will be prompted to log back in and reauthenticate the first time you access Canvas following the outage.
Learning and teaching updates
As previously communicated, learning and teaching activities are expected to continue as normal where possible. Where learning or teaching activities for a unit have been impacted by the Canvas disruption, Unit Coordinators will contact students directly regarding any changes to learning activities, teaching materials or assessment arrangements where required.
Assessment extensions
All assessment originally due between Friday 8 May and Thursday 14 May is now due by 11:59pm Friday 15 May, at which time the 48-hour late submission period will recommence for all eligible assessment.
Students experiencing extenuating circumstances or requiring additional support should contact their Unit Coordinator. Students should also refer to any individual information provided by Unit Coordinators.
Remain vigilant for phishing scams
Following advice issued by the Australian Government Department of Home Affairs to all impacted organisations, students should remain vigilant for phishing emails or scam messages at this time. QUT will continue communicating through official university channels only. Do not click suspicious links or provide personal information in response to unexpected emails or messages.
Further information and FAQs are available on the HiQ website.
Please be patient if contacting HiQ or your learning and teaching staff directly, as wait times are expected.
Regards,
Gillian Bromley
Acting Vice-President (Administration) and University Registrar