Beware: Hertz at MCO will accuse you of damaging the car
Just dropped off a car at the Orlando airport Hertz operation after several uneventful days of using the car on a work trip in a quiet area of Orlando.
Imagine my surprise when I got this email titled. “Vehicle incident report” that said “you damaged the license plate, the odometer, the front and the back of the car”.
I had to read it a couple of times because I couldn’t believe what I was reading. I have been a customer of Hertz for 15 years with all of my work travel (a “Gold member, as they call it) and have never had a problem.
The most bizarre part is that… the photos they provided don’t show ANY damage to the car. The front of the car shows a tiny area where a piece of the plastic is coming off the the front bumper and someone added some arrows to the photos to highlight this.
Is this a joke. hertz?
Absolutely nothing happened to the car when I was using it and absolutely nothing was wrong with it when I turned it in at the airport. The person that checked me out confirmed the fuel, the total and sent me on my way.
Are you kidding me?
Now they are threatening to “charge” me for the so-called “damage”.
In addition to numerous reports of similar false accusations against other customers, I read Hertz is using some kind of “AI tool” to “detect damage”.
You mean the AI tool is being used to “detect damage” or - “manufacture damage” that IS NOT THERE.
Scam scam scam!
Hertz you should be ashamed. Others need to be aware - especially at the Orlando airport.