DO NOT BUY. NOT WORTH IT
So I really love these Ozlo earbuds (comfortable, design is good) but here's the thing THEY ARE SUPER UNRELIABLE. The technology is SUPER finicky with the earphones not connecting, the app bugging out etc. Check out this support email I got and the wacky solutions they were asking to implement (which I still did despite my cynicism - of course it didn't work):
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"Thank you for your patience, and I sincerely apologize for the delayed response. I completely understand how frustrating it must be to experience ongoing connection issues with both of your Ozlo Sleepbuds.
If the Sleepbuds are not connecting to the case and the LED light remains off, this can also affect recognition in the app and charging functionality. One method that often helps when the 180° flip method hasn’t worked is the Bud Drop Method. Here’s how to try it:
Bud Drop Method:
- Pick up the Sleepbud and drop it from a height of about 1–3 cm directly into the case, making sure to aim for the charging station in the correct orientation.
- Ensure the silicone tip is attached during this process.
- After each drop, allow 5–10 seconds to see if the LED starts flashing, which indicates the bud is charging."
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Pretty bad if this is the solution they are recommending to the customer haha they have even called it "The Bud Drop Method". Im sure the next one will be to just hurl the case at the wall and see if that works XD
Btw, I have been back and forth with them about this for over 2 months! First email sent to them at the beggining of March and its now May. As of now, they have just stopped responding after asking what my amazon order number was. I have been sending them follow-up emails constantly.
TLDR: product works but is VERY finnicky and the support is very unresponsive. With more reliable connectivity and better customer service, might be worth the LITREAL HUNDRES OF DOLLARS THEIR PRODUCT COSTS.
DO NOT BUY. NOT WORTH IT