u/refundroid

I have an unlocked Razr 2025. Xfinity sells Razr 2025, so it obviously can work with their service. But, because I didn't buy it from Xfinity, my Razr's IMEI is apparently not in their database. The system keeps telling me it's not compatible. I tried contacting their support with a request to add my phone's IMEI, but both their chat and phone agents were utterly incompetent. Even though I explained the situation, and even though they both reassured me that they could help, they ended up telling me, "The system shows your phone's IMEI is not compatible." I obviously knew that. It was a huge waste of time.

I would appreciate any help. I already tried going to a local store with no luck.

I've been a loyal Tello customer for many years and have always spoken highly of them on many online forums and deal sites. Over many years, I've earned over $300 of referral credits by bringing customers to them. I've spent hours and hours to earn them over many years. Then, Tello deleted them all from my account!!!! This is ridiculous!

Edit: I'm adding that their reason was customers were only allowed to share a referral link with people we actually knew like friends and family.

Ironically, if you go to their referral page, they direct you to share your referral code on FB, X, etc.. I guess in their world, social media only has friends and family and no strangers.