Genreps review and experience
I used to have a clean Daytona and sold it because I thought it didn't get enough wrist time. In almost a panic because of my immense impatience I reached out to the absolute goat of TDs it was at my door in a matter of days, a brand new VSF Daytona. I was so excited I ripped open the package to take a look and...
It wasn't the watch I QC'd, it was one stock number off and just a little bit different than the one I ordered and I wasn't very happy about it. I reached out to him and there was no excuses, no fighting, just quick and decisive problem solving. I ultimately decided to send it back but there was another problem, all the VSF were out of stock and I had to wait.
We went back and forth a bit, I decided I didn't actually want the VSF (I'm sure he was pulling his hair out dealing with me) and after I was done being impossible to please, I decided to change my order to a BTF Daytona(the one in the picture). With nothing but professionalism he explained that he would get one for me but I would have to wait while he sourced one, which I was fine with, and when it got here it was nothing short of exactly what I wanted.
I must say that after my experience with him I will never use another TD because he has unmatched professionalism and customer service. He was so pleasant to work with even when I was being overly demanding, responses were quick and timely and that shipping speed is a lifesaver for the impatient ones like me.
Customer services 11/5
Speed 5/5
Professionalism 5/5