u/psychularity

Just went through this today and wanted to document it for anyone else in the same situation.

Background

Signed a 36-month ADT contract in January 2023 through an authorized dealer (Safe Haven Security Services). Monthly rate $63.99. Contract ended January 2026 and I've been month-to-month since, meaning zero early termination fees.

What happened when I tried to cancel

• Called ADT to cancel and requested the dealer and installer codes for my Qolsys IQ Panel 4, which I legally own per Section 5 of my contract
• Rep couldn't help, said they'd call back
• I had successfully used the dealer code (2222) earlier that same morning
• Within hours of my cancellation call, the dealer code stopped working
• Called back — rep confirmed a note was on my account but couldn't tell me who changed it or provide the new code
• No online cancellation option exists, no written method, can only cancel by phone during business hours

What I did

Filed complaints with the FTC, the Alabama Attorney General's Consumer Protection Division, and the BBB simultaneously. Left 1-star reviews on Google, Yelp, and Trustpilot. Replied to ADT's social media publicly. Emailed their Executive Response team at alwaysthere@adt.com with two specific asks: the dealer code and immediate Alarm.com account release.

Result so far

Got a response within hours from ADT's Executive Response & Resolution team. Waiting on follow up within 24-48 hours.

What I'm replacing ADT with

Full local setup — Home Assistant, Frigate NVR, Zigbee sensors, Alarmo. No subscription, no cloud, no one has remote access to my equipment.

Update: They claim they didn't change it, but they reset the code and provided it to me. I can now access the dealer settings to enable third party connections and connect to home assistant. Now I don't need to purchase non-proprietary sensors and whatnot