First "bad" review, how to bounce back?
I am still a baby seller (30 sales) and I have gotten pretty lucky with 4 solid reviews two of which with photos. However, I recently got a 3 star review. I do livestock treats and the buyer said her animal loved the treats but that they were very pricey. (These are 4" handmade, custom, organic, decorated treats that I charge $5 ea for and then discounted for half a dozen, a dozen and pre-arranged assortments etc which seems to compare pretty evenly to other sellers pricing for these).
I had a star seller rating previous to this, but it knocked me to a 4.5, and thankfully received another 5 star right after for a total of 6 reviews and back to a 4.6, but of course not enough to get back to star seller.
Anyway, I noticed sales have pretty much stopped since this review. I was on a pretty solid streak before it. I am not sure how to bounce back from it. I did a public reply where I said thank you for trying my treats and I am glad your animal liked them, and explained that we try to make them worth it since they are handmade, etc. But not sure if it would be better to delete that reply and just let it be there? I know personally if I were looking to buy something and saw the only "bad" review was about price but also included a compliment of the product I probably wouldn't think twice about it, but I am thinking not being a star seller now is taking a hit on my sales.
Appreciate any and all input!