The agent from the mall emailed me, tama ba 'to?
Problem/Goal: The agent from the mall where I applied my EW CC emailed me.
I applied for an EW CC sa mall last year and siyempre napasa 'to sa ibang bank din (I know, it's my fault and I've dealt it smoothly with the other bank naman).
Context:
Now, sa EastWest.
Last year, na approve yung CC application ko sa EW pero pina cancel ko rin for personal reasons. Fast forward March 2026, I received an email from EW na approved daw CC application ko pero hindi ako nag apply sa kahit anong mall or agency or kahit sa bank ng CC. Aantayin ko lang sana na dumating yung card para icancel ko pero I received an email from them na failed delivery. So I emailed the bank to cancel the card and erase my personal data. I CC'ed the NPC and BSP para mapansin nila since hindi maganda experience ko from their CS last year.
They replied naman and they endorsed na ipa-cancel yung card. They asked for my number and found out na maling number yung na register sa system nila and di daw nila ako matawagan kasi yung number na nasa system lang nila ang pwede nilang tawagan. So tinanong ko kung bakit hindi pwede e na confirm ko na number ko sa kanila since tinanong nila and I also asked for a follow up regarding the erasure of my personal data or steps lang to avoid future situation gaya ng sakin.
Tapos I just received an email from the agent na inapplyan ko last year and EastWest bank agent pala daw siya and he's asking me to email or call him.
What is the right thing to do po do I confirm this with EW, ignore the agent, or talk with the agent? Kasi ang gusto kong gawin is to communicate with the bank na lang kasi he's using his personal gmail and hindi naka cc ang EW sa email niya so baka di alam ng bank? I don't know, I just want to be done with this.
Previous Attempts: none