Buying earphones in India in the range of upto 10k is a scam!
I purchased Sony WF-C500 in around mid 2023, worked fine till Feb 2024, and then it stopped working. The MRP was around 9k, got it at 50% discount.
Also purchased Nothing Ear (a) for my sister, MRP was 10k, I got it for around 5k, again stopped working after a little more than a year.
Both of these brands have useless grievance redressal, the most surprising being Sony, where they literally said that we cannot do anything since the product is out of warranty. Nothing guys said that the customer shall have to pay 70% of the purchase cost for a replacement!
I understand that it would be the industry policy, but it's ridiculous that they wouldn't even check the damn product for repairs and help us. The out of warranty reason would be acceptable if the product was worth upto 2k. But for products falling in the upper range, more support should be provided by the brands.
For the record, I have purchased various bluetooth earphones ranging up to ₹3k, and surprisingly, they have worked very well.
Has anyone faced anything similar and would like to give any solutions?