I’m trying to upload my government ID since it’s required for my Etsy shop, however there is no button! I have no idea what I’m supposed to do since it says that there’s action required, but no place to actually upload my personal ID to fulfill the action. Is this a website error? Or is the upload supposed to be somewhere else in the platform?
So 6 months and 50 sales in I saw a note about verifying my identity. So I thought, sure, that’s easy enough. Unfortunately I guess something didn’t match. After taking the selfie I got this email. No explanation as to what failed, resolution steps, timeline, nothing, just a new banner that’s says We put your shop on pause. My bank was verified after my first sale so I think I matched my names. My only thought is my face on my license from several years ago looks different from me today. But I never have this issue at tsa or other places where they check ID.
Any idea on where to go from here? The help center just takes me to an article about temporary vs permanent suspension, but there is no email address or phone provided to help resolve this. I also don’t see that I can upload my ID anywhere now. Any help would be appreciated.
Btw I’m US based.