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u/mgtimes23

▲ 0 r/Zoom

Think Twice before Using Zoom Phones

We signed a contract largely because of the in-depth support from our account rep, Peter. We spent about 100 hours working with him to set up a complicated phone system. Zoom reassigned him without our input and refused to let us continue working with him when we asked. The experience went downhill from there.

When we decided to leave, obtaining port-out information required multiple requests over several weeks, causing delays that affected our business.

We've been told they won’t work with us on cancellation.

We’ve made repeated attempts to resolve this directly, but responses have been inconsistent and require multiple follow-ups just to get any traction.

Be aware that you will be a number, and it seems to be impossible to get anyone to look at situations on a human level.

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u/mgtimes23 — 1 day ago