Customer Service Escalation
Anyone got any hot tips on how to reach customer service to actually get a resolution?
I got a device that was supposed to be included in unlimited data, but now my bills are double and once it was $1000 for data on that device.
Whenever I call, I get a canned response. Then I get out on hold, get some more robotic responses, agent will not get a supervisor, and the result of this has literally been a financial catastrophe for me - I sold my car to pay a $2000 bill!!!
How do I resolve this? The data plan I didn't agree to is making my service get shut off every month bc I can't afford the bills and I don't even use that device anymore.