issues with epic pass australia
Hi there i was wondering if anyone has had this issue or knows any insight or anything that could help.
Last year in october I purchased the epic pass for the 26/27 season, ive had an account with epic for a while as ive been to a few of their resorts previously, but this was my first time purchasing the pass. I did the pay $50 first and the rest later option, a few days ago i was notified the final payment was due and so i paid it received the confirmation email and everything but the pass isn’t showing in the app. I wasn’t sure if it was just because the season didnt start yet.
I was trying to contact the epic help line as my DOB on the account is wrong and i was also trying to check if the pass only shows up once the season technically begins. Every-time i attempt to speak with an agent on the app they say that there is no pass attached to the account and that the order number isn’t connected to a pass. I’m a little bit concerned as it is quite a big purchase, and the customer service is being extremely unhelpful as everytime they say they can’t locate the order they immediately say they can’t help me. Is there any number i can call or email or something?? i just want to know i’m talking to a real person, has anyone had an issue like this?