Has anyone had problems getting scheduled for insertion?
My Eversense 365 sensor is expiring in June. I've had it almost a year now and it's been wonderful.
Eversense contacted me to get new prescription for upcoming sensor and I did. My doctor is no longer doing insertions in his office and Eversense told me that I had to fill out paperwork online, give credit card and insurance information and sign everything and they would contact me immediately after that for an appointment for the insertion.
I told them that I had to have a month notice for work to ask off and they said it would be no problem.
So here they have my credit card info, signed paperwork, etc... but it's been nearly a month now and no one from Eon has contacted me to make my appointment. I've called and left messages several times and talked to several people telling them how important it is for me to give a month notice and that I absolutely can't have a lapse of not having a sensor.
But they keep promising to call me immediately and no one calls. Eversense said they have their regional manager working on it trying to figure out what the problem is.
Has anyone else gone through this with them? It's Eon, not Eversense that's the problem. I don't know what to do.