People who expect the most of retail workers
Second post here today but I’m in a terrible mood today😭
I’m a retail worker, and there is nothing I hate more than customers who expect retail workers to possess some kind of omnipotent power and knowledge of the store and what we have.
First of all, the back that you always ask us to check? It isn’t a mirrored version of the shop floor. It’s a maze of rollers, pallets, and boxes that need sorted through. With the exception of things being separated by alcohol, clothes, and fresh produce or whatever, there is never a specific order or way the delivery is left. It’s just random. So no, even if we do have your ultra specific item in the back, I guarantee you I will not be able to find it by just ‘quickly checking the back’.
Second, not every employee has the same training. I’m a worker at our small sushi counter! I am a food assistance staff, so I do not get till training, and I’m rarely on the shop floor doing stock, so I don’t know where things are as well as other employees would. Yet every single day, when I go to self checkouts to scan what I have picked for lunch, some customer is always having till trouble and asks me for help. I politely explain that I don’t have till training, but I will get someone for them, and so many of them question this? They’re like ‘Why? Is it that hard? Just help me. It won’t take long!’. Like, it will take a while actually, considering I don’t have training nor an ID number to access the settings of the till to resolve the issue.
Or, a customer will see me in my apron, sushi counter uniform (which is different), and my hat, and ask me where some really random item is. And sometimes I know, like with general items like eggs, but sometimes they ask for a specific flavour and brand of an item and I’m clueless. So again, I say ‘Sorry, I’m not a shop floor worker so I’m not too sure! But I can definitely go find someone who will know if you can give me a sec!’ and on multiple occasions I have been asked ‘Don’t you work here? Isn’t it your job to help me?’. Like yeah. It’s my job to help if you want fucking sushi.
Overall, PLEASE understand that not all retail workers get the same training. The shop floor layout can change depending on new items or a store refit. Our stock checking app doesn’t always work. Give us some grace. We literally just work here, we don’t know every little detail about the store.