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At 9:16 a.m. on April 15, 2026, Beijing time, a buyer from Canada paid for an order on our website. He chose 7D for the size of his order, because his order is in stock, we will arrange the shipment on April 15.
On April 16, this customer should have found that his order had been shipped, and when he checked the order again, he found that he had ordered the wrong size. Then he contacted the online customer service to question why he was sent 7D. What he wanted was not 7D. The customer service immediately contacted the express company to try to recall the package, but it was too late. The package cannot be recalled.
Customers who have placed an order on Luosjiet.com should know that when you complete the payment, you will receive an order confirmation email immediately; and then you will receive a confirmation email immediately after the order is shipped, which is equivalent to April 15, we sent two to this Canadian customer. Send the order confirmation email. ( He could have found that he had bought the wrong size at the first time.)
Now the customer says that it was our fault that he bought the wrong size. Ask us to bear all his losses and apply for a full refund from his credit card organization. His reason is that he consulted the customer service staff about the size during the online chat.（But he did buy another size when he placed the order.)
We didn't receive his request to change the size before shipping, and then he asked us to recall the package the day after shipping, which was too late. Whose fault is it?
We kindly ask all buyers to check your own order after you place an order. If there is an error, please contact us as soon as possible to modify the order. We really can't stop the container of the express company after completing the shipment. All of Luosjiet's products are not profitable, and there is no way to bear this type of loss. Thank you for reading!