Working alone for a whole shift
I have adhd and even while medicated, it’s hard for me to do truck, for example, while also watching for customers and helping at ACO. Whenever I get disrupted while doing my other tasks, I get frustrated and have been known to accidentally take it out on customers. As a result I’ve started solely focusing on register and nothing else so I don’t get overwhelmed. My customer service scores have gone up significantly while doing this.
I asked my boss to not schedule me for a whole shift alone, she told me I needed to file a reasonable accommodation.
I understand that is the protocol, but does anyone else do this? By policy, we’re supposed to stay in the green zone, greet every customer, and not be tasked with anything else.
But in the same breath we’re not allowed to work alone, but as you know, cvs doesn’t follow their own policies.
Is it unreasonable to focus solely on customer service when a mental health condition doesn’t fair well with being constantly interrupted?