Refund on my end says it's awaiting seller response, but on the seller's end it says that eBay is handling it? Tried to contact eBay and the AI won't connect me to an agent; tried getting them to call me, and it says they'll call me in 31 minutes but it's been nearly two hours. What do I do?
I ordered something on eBay. Got the wrong item. Shipped it back under "received wrong item" with the label eBay provided. It was delivered to their international hub (they're in America, I'm in Canada) on April 1st. eBay says that I should get my refund by today, but I haven't gotten it.
I reached out to the seller and they said the refund should have been processed upon delivery. They sent screenshots and on their end, it says that it's an "eBay managed return: They're handling this return on the seller's behalf as part of eBay International Shipping. The seller doesn't need to do anything else and won't be responsible for this refund." But for me, it says that "my item is being inspected by the seller and I should receive a refund soon," and that it's "awaiting seller response." But the item isn't even with the seller -- it's with an eBay hub and will be staying there.
I tried calling the eBay number but it's based in the US and they want my ZIP code, which I don't have (Canada uses postal codes) so I just get stuck in a loop of, "I didn't quite catch that. What's your ZIP code?" Once I finally break out of the loop and the AI just asks what I want, I say I want to speak to an agent, and it goes, "I'm currently unable to transfer you to an agent. Please see our contact page. Goodbye" and hangs up on me. So I tried asking the AI chat on the contact us page to connect me with an agent; they said I'd get a call in about 31 minutes but it's been nearly two hours.
On a return article it says I can ask eBay to step in with the "Ask eBay to step in and help" option on my order, but I've looked everywhere and that option doesn't exist, probably because it says that "I can ask them to step in and help once tracking shows the item was delivered to the seller more than 2 business days ago." It was delivered 7 business days ago, but not to the seller.
I want my $180 back. What do I do? TIA!