u/kevstev

So I ordered a new water tank for my Jura J6- it was damaged after shipping out for refurb with the BrewGroupTX- and Jura-parts.com came up when I searched and I ordered. It arrived yesterday with massive crack in the side, it does not even fit properly in my J6, and now there is zero way to contact them- their chat link is deactivated, they won't pick up the phone- I have been calling all morning. There is no link to email them either.

Anyone else had this problem? Or found a way to get to a human there? It seems my only recourse is to get a chargeback on my credit card or drive out to PA.