Amazon Flex drivers… is anyone else getting nowhere with appeals lately?
I’m honestly beyond frustrated with how drivers are treated.
About a month ago, I picked up a route and later realized several packages were missing from the route. I believe it was 9 packages total. I contacted support immediately and was told the missing packages/batches would be removed from my account.
A few days later, I get an email saying I was flagged for not delivering packages.
I appealed it. Denied.
I appealed it again explaining that while I scanned packages at pickup, I NEVER physically received those missing packages. They were not in my cart or possession at all.
Denied again.
Then separate issue…
I usually work the 4:15 AM blocks before my full-time job. A lot of those early morning routes get canceled. I actually prefer those blocks because I like finishing early and still getting to work on time.
Now Amazon is claiming I’m “intentionally” missing blocks or avoiding routes, which makes absolutely no sense because I’m literally showing up for the blocks.
Appealed that too.
Denied.
At this point it feels like nobody is actually reading the appeals and everything is automated.
Has anyone successfully won an appeal recently? If so, what wording worked? Did you escalate outside regular support?
I’m trying to protect my standing because this is starting to feel unfair.