Blocked out the question in image 1 to comply with the subreddit rules. Have also blocked out my full name in each image for privacy reasons.
Bit of a rant/moan, feel free to ignore if you’re only looking for help or updates on this subreddit.
First of all, I would like to say that my “saltiness” isn’t due to being rejected. If it didn’t happen at this stage, there was a high chance of it happening at another stage.
That said, I am utterly disgusted with the so called “tech support” when I was experiencing problems with the video interview.
I had the problem of my videos not uploading on my first attempt. So I of course emailed SPAtechissues@ba.com to see if I could get it fixed. They told me to complete as normal and they would troubleshoot after. So that’s what I did.
Instead of troubleshooting, they just sent me a new invite to complete, with three different questions and told me they would not allow another attempt. When attempting the first question/scenario however you want to describe it, I had the exact same issue. So I emailed the tech issue person again. Their reply was “please submit.”
I chose not to do this, as if I were to submit without any videos attached again, I would not get another chance at this stage, and would subsequently be rejected. So I sent another email back, just simply asking for some reassurance that my application would not be jeopardised by submitting with no videos again (image 2). Unfortunately, this was on the night of the deadline for me to submit, and I didn’t hear back until the next day, after the deadline.
The response I received was incredibly unprofessional and rude, and quite frankly the complete opposite of the standards expected from BA (image 3).
“I’m not sure what you are arguing with, I have asked you to submit”
It’s not the rejection that I am most annoyed about, it’s the complete lack of effective communication from tech support and the attitude I was given throughout the whole email conversation with her.
I truly hope everyone else has a better experience with this and does not run into the problems I had, and I certainly hope you don’t have the same person on the other end of the tech issue email if you do.
Good luck with the rest of the application everyone.