u/jackfrench9

I'm really at my wit's end with Steam here. I'm an indie dev and I'm trying to set my latest uploaded build live through Steamworks. I have done this many, many times. On the same PC, with the same network, in the same browser, with the same phone for confirmation (SMS).

Not using a VPN. Not doing anything differently to how I usually do it.

When adding a comment and clicking 'Set Build Live Now', the page fails to do anything and I get "Failed to send SMS" in small red text. Funnily enough, when testing the verify SMS function in Steam's security page, that particular SMS arrives fine.

The page where the build is usually set contains other text: "It looks like you do not have an authenticator registered to your account. For improved account security, and to avoid potential issues with SMS delivery in some areas, consider downloading the Steam mobile app to add an authenticator to your account."

So I've tried this too, by going to the Android App Store and installing the Steam App. When navigating to the Steam Guard page and clicking 'Add Authenticator', it says to me:

"An error occurred adding this account. Please try again later."

Blocked for two whole days from updating my game build - can't make anything public. No help from Steam, despite putting in support tickets. Customers of our product annoyed. Do I just sit here like an idiot and do nothing, hoping that somebody from Steam will do something?

Edit* Yes, it appears that's exactly what I'll be doing 😂