▲ 3 r/CYBERPOWERPC
Bought a $4,720 custom desktop with an RTX 5070 Ti in early 2025. Here's the timeline:
- System arrived with a leaking water cooler — RMA #1
- GPU crashes (VIDEO_DXGKRNL_FATAL_ERROR 0x113) — full system inspection performed, root cause missed — RMA #2
- GPU replaced — failed within 24 hours of clean DDU installation — RMA #3
- Root cause identified by ME, not their technicians — factory 12VHPWR cable routing defect. Tapping the connector lightly crashed the system instantly
The system has been unusable for over 20% of its lifespan. I've done more advanced diagnostics on this build than their own technicians did during a full system inspection.
Requested full system replacement — denied. Told there's no escalation path beyond the support supervisor. Currently fighting for at minimum a PSU replacement to be shipped.
Happy to answer any technical questions. Just want people to know what they're potentially getting into.
u/jackcolt — 12 days ago