At some point, not having an app starts hurting more than having one
noticed this shift in a few businesses recently
early on, apps don’t really matter
but once you start getting repeat customers, tracking and engagement becomes messy without something in place
most setups try to patch this with whatsapp / manual follow-ups
works for a while, then breaks
not saying everyone needs an app,
but there’s definitely a point where not having one starts slowing things down
curious where people think that line is