Amazon Prime Registration Error
Hi everyone,
I’m looking for some help with an issue regarding the Amazon Prime benefit on my plan.
I recently signed up for the $65 plan and was initially assigned a temporary number. I registered for the free Amazon Prime benefit using that temp number, and it worked perfectly. However, once I ported my permanent number over, the Prime benefit was deactivated.
I’ve tried re-activating it, but I’m stuck in a loop. Customer care keeps resending me the activation link, but nothing happens when I click it. When I try the process on my computer, it asks me to enter my phone number to confirm my identity, but I never receive the verification text.
Has anyone dealt with this after a port? Any advice on how to get the system to recognize my new (ported) number for the Prime benefit?