No Sim/SOS After Switching from AT&T
Recently switched from AT&T to Mint, whole process was smooth and I received email confirmation from Mint that "Your number transfer is complete." However, when I checked my number in Settings -> 'Cellular', it was still linked to AT&T.
After a few minutes, the number stopped working completely but was never transferred to Mint, the Mint SIM could not be detected by the phone (my lockscreen would show "No SIM" if I only have the Mint SIM inserted). My AT&T SIM can still be detected by the phone, but it doesn't work anymore and is also in SOS state.
My mistake was when creating the Mint account I used their "recommend strong password" feature where I assumed it was saved to my phone, but now when I try logging in there's no saved password. Since my number stopped working, I can't reset the password through verification code either. Have tried re-inserting the SIM multiple times and restarting my phone etc., but none of them is working.
My phone can only do physical SIMs and I'm wondering if it'd make a difference to just buy a new SIM card. Has anyone experienced something similar? Customer support has not been helpful and I've been stuck with no number for 3 days.
Thank you so much!