Verizon Fios TV+ upgrade disaster - no working TV after 3 weeks
I had Fios TV One for years with no issues. My STB died, and Verizon sent me a refurb box that was disgustingly filthy. Since they no longer make the old boxes, they told me I had to upgrade to Fios TV+.
Three weeks later, I still don’t have TV.
They sent me a new router and one of the small Android TV Fios boxes with only power, HDMI, and USB. This is the only box, no dvr etc. The problem is my TV location is not usable over Wi-Fi. I’ve explained that from the start, but I keep getting bounced around and nobody seems to understand it.
This week I they finally sent me a MoCA adapter. I was told it would connect to the box by USB and let me use the existing coax run from the router location. But the adapter they sent has no USB at all, only coax, Ethernet, power, and LAN ports.
So now I’m down to 3 options:
- Verizon sent me the wrong MoCA adapter
- Cancel Fios and switch to Comcast (hestitant because of the weak upload speeds)
- Cancel Fios TV and purchase streaming apps for Tv.
Has anyone dealt with this exact setup and gotten Fios TV+ working without Wi-Fi?