My dedicated servers got a bogus DMCA takedown request a few days ago and OVH T&S team required an reply to indicate "which measures you've taken to stop the abusive behaviour" (which there is none). I did reply to the email, but got no reply for about a week.
Fast forward to today, I just got another couple of takedown notices from the same DMCA agent, and OVH T&S team indicated in the email:
As explained in a previous message, this problem requires immediate action.
Should the abusive behavior continue, we would be forced to suspend your service, as per our Terms.
Please answer to this e-mail indicating which measures you've taken to stop the abusive behaviour.
From the wording, it feels like my earlier reply did not deliver or read at all, and now they are threatening me for service suspension. I replied to the email again, now with a very long explanation of what's happening, but honestly I'm not sure if it's delivered and if anyone will read it. The OVH abuse email server did not reply to the delivery status notification request as well.
Is this radio silence expected from the T&S team, or are my emails really not delivering?
Ref. abuse tickets for OVH agents: #PCHFZNRRGF, #MRBHSJDPFF, and #MLBJPSSNVH