Woolworths staff refused to let a friend take the accessible trolley to their car
Hi everyone,
This happened a while ago but I've only had the chance to enquire about it now.
A couple friends of mine noticed that the wheelchair accessible trolleys were locked away. No problem, they requested one and used it in store.
When they tried to leave the store to bring the groceries to the car, one of the workers refused to let them leave with the trolley and they were told it needed to stay at the store.
After a long line of conversation and an argument they ended up allowing my friends to take the groceries to the car using the trolley, only if the trolley was brought all the way back to the store.
My questions are:
Has anyone had a similar experience?
Is this actual Woolworths policy or just a misinformed worker on a power trip?
I tried calling the "Instore queries line" with no response. Is there a better place to enquire/complain about this event?