Sephora UK One Month No Delivery
Has anyone else experienced this with Sephora UK? Popular items shown as in stock for a while around the time I ordered it → marked dispatched → then one of them is out of stock today with no delivery a month later, still saying that the post is delayed with Evri? I asked for them to resend and the same thing happened again.
Now they are not responding after 3 days of notifying them again. I strongly doubt that Evri is the problem- I think Sephora oversold against how much they actually had in stock, and so have failed to resolve this with customers like me.
I was supposed to receive the product twice and the same thing happened both times, looking like a delivery fault; yet they can't have dispatched it the second time, because the item is showing as out of stock... And they didn't even let me know.
I feel like I have been chasing my tail for a month, checking my post all the time, only to discover that I won't be getting anything- no update or honesty from Sephora UK, no apology, no customer service. I've gone to an event and my new job without makeup rather than buy alternative products as I was expecting these. This isn't the type of service you'd get with UK companies like Boots, who would accurately update you, profusely apologise and likely provide a discount as compensation.
The products are a Benefit brow pencil and a Rhode milk toner. The Rhode product is now out of stock.