Arranged shopee return, but no courier pick up. Am I going to get my refund?
Hi, I bought a table via shopee and topped up extra money for installation. Seller turns out to be in China and despite claiming he had arranged installation, nobody came. I requested a refund through the dispute centre and shopee agreed. Pick up was arranged, I left my items outside my door, but it has been 2 days and nobody came. Went through different live chat agents to complain but all I got was a bot-like generic respond like how they will prioritise my pick up, and claimed if the return lapsed, I can still “reraised” the refund. Tried to call but the call will always get cut off.
Now I’m not confident that shopee truly prioritise my pick up. Besides going down to their office to bang table, what other resolution do I have just to get back my $200+?