Customer Support > Customer Success Manager
I recently got hired as a Customer Support Officer in a Med Tech Startup. I am trilingual which is a major thing they're looking for as they want to better be able to assist and follow up on Flemish accounts.
I anchored at €3,700 - €4,000. They offered €3,350 (because market and current internal salaries) and said they bumped up the net compensation to make up for the lower salary (which I'm not sure how true that is, all seems pretty basic).
I accepted, but made it clear I'm expecting to rediscuss salary once I become a CSM which they replied to very positively and guaranteed this would happen during the December performance review.
They are very happy with my performance these past few weeks and I intend for that to last. So I wanted to ask if my current salary seems fair and what I should ask for in my December review assuming my performance is really good the whole year.
- PERSONALIA
Age: 25
Education: Bachelor's Degree in Applied Foreign
Languages
Work experience: 0 on the job / 2 years as Office
Manager
Civil status: single
Dependent people/children: NO
- EMPLOYER PROFILE
Sector/Industry: Med Tech
Amount of employees: 8 (Scaleup recently
reacquired after bankruptcy)
Multinational? Clients in France and Belgium
- CONTRACT & CONDITIONS
Current job title: Customer Support Officer
Job description: Helpdesk, account management,
find upselling opportunities,...
Seniority: 0
Official hours/week: 40
Average real hours/week incl. overtime: 40
Shiftwork or 9 to 5 (flexible?): flexible
On-call duty: NO
Vacation days/year: 20 + 12 RTT/ADV
- SALARY
Gross salary/month: €3,350
Net salary/month: €2,600 (salary + net comp. + meal
vouchers)
Net compensation: €175 (WFH comp. + phone plan
comp. + transportation comp.)
Car/bike/... or mobility budget: NO
13th month (full? partial?): FULL
Meal vouchers: €8/day
Ecocheques: €250
Group insurance: YES
Other insurances: basic hospitalization
Other benefits (bonuses, stocks options, ...): NO
- MOBILITY
City/region of work: Brussels
Distance home-work: 25 minutes
How do you commute? public transport
How is the travel home-work compensated: €23 net per month (I still only pay €12 a year)
Telework days/week: 2 days
- OTHER
How easily can you plan a day off: very easy
Is your job stressful? Really good culture, a bit
stressful because of the stakes
of the medical sector
Responsible for personnel (reports): NO