I've had the authenticator installed so I don't have to have an internet connection every time I want to open the software.
Now it's asking for my username and password and I'm unable to access my project files. I am 100% sure I am entering it correctly, but it just keeps giving me the login error. I was able to log on perfectly fine to the website. I am staring at my correct password in my account settings on accounts.reasonstudios.com, but the actual program won't accept the login. I've double checked the DAW and the Reason Companion App have all been updated. I've done all the basic trouble shooting, rebooted, etc. no luck.
This couldn't possibly be happening at a worse possible time. I'm cutting it close on a deadline and need to be able to access my project files. Is any one else having issues or know what is going on? How can I avoid this in the future? I shouldn't ever have to "log in" to software that I own the license for. Historically Reason has been my favorite DAW because I didn't have to deal with issues like this so it's disappointing and frustrating to have this happen.