u/cs-geek9

We deployed a chatbot for support and sales to save time and money.

Problem: Same question, 3 different ways = 3 different answers.

"How do I reset my password?" works.

“How do I regain access?" escalates.

"Password recovery?" gives wrong info.

We spent weeks debugging it. Is it the KB? The prompt? The configuration? We had no idea, so we kept guessing and throwing time at it.

For anyone who's hit this:

1. Did you ever figure out what was actually wrong?

2. How much time did it cost to diagnose?

3. How did you even know where to look?

Curious if there's a faster way to diagnose chatbot inconsistency.