u/clownvacancy

had this SFS returned to our store. customer received it with decor broken, bag of sand ripped, multiple items missing, and absolutely no packing paper included.

i know it's not our store because we don't even carry that bag of sand, so my initial thought was, "wow, whatever petsmart this came from needs to do better."

and yeah, adding a little packing paper wouldn't have hurt. but upon reflection, i can only imagine the negligence is directly because of a lack of time, a lack of training, and a blissful ignorance that the items would arrive safely. i wish i could say "do better" without feeling a bit of guilt behind it.