u/cdr-atl

▲ 1 r/Aqara

Connection Issues - Shouldn't be this hard....

Ok... hopefully folks here have been there, done that and have some advice. I have a new u400 door lock. I installed it and seemed to be working ok, locked/unlocked via the app without issue. I added it to Alexa and it seemed ok. Next week I bought an M200 hub, so I get full functionality and can add it to home assistant.

Installed the hub (hard wire), added it to the Aqara app, updated firmware, everything seems good there.

I can't seem to get the actually lock paired directly with the hub though - when I go into the hub on the app, and look at child devices, there are none. I also can't see the lock in HA - I can see the hub, not the lock.

In the Aqara app I see the hub as one card, and the lock as one card - but I think it's supposed to be a child device of the hub, so it's then exposed to HA?

I removed it from apple home and Alexa, and reset everything, going through the steps again (I didn't remove the hub itself) but I get the same result (can't add it as a child device).

Anyone else having the same issue and got it working (or am I completely off base)?

TIA!

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u/cdr-atl — 22 hours ago