Uber (and DD, GH etc.) should require customers to meet you in the lobby if delivering to a hotel, or outside for apartments.
I've wasted so much fkn time trying to track down a room or apartment number.
I accept the order and it says expected 2 miles - 10 minutes, but then I get there and I'm supposed to find parking (impossible) and then navigate an unfamiliar building up and down elevators or stairs and long hallways, which actually takes 10+ extra minutes I'm literally being defrauded. On top of all that, the app (and even gmaps) will send me to a gate which is exit only and then I have to circumnavigate the city to get to the other side.
Meanwhile I'm being penalized because the order is "late." If I initiate a chat with the AI bot or slave wage call center 8000 miles away maybe they will take pity on me...which I'm supposed to do while driving, dealing with customer messages, trying to figure out gate codes etc.
Anyway that's my rant for the day. I don't understand how you guys do it in areas without prop pay. I would be paying to work with how long an average order takes in California if it wasn't for the prop pay.