I built a simple tool to help businesses get more Google reviews (looking for feedback)
Hey everyone,
I’ve been thinking about how small businesses handle Google reviews.
One thing I noticed is that many businesses struggle because unhappy customers often go straight to leaving a negative review, while satisfied customers don’t always leave one.
So I experimented with a simple idea:
Ask customers first if they are satisfied:
- If yes → guide them to leave a public review
- If no → collect private feedback instead
The goal is to help businesses understand issues internally while improving overall ratings.
I’m curious to hear from business owners here:
- How do you currently handle customer feedback vs public reviews?
- Do you face issues with negative reviews affecting your business?
- Would a system like this actually help, or is it not practical?
Not promoting anything here — just trying to understand if this is a real problem worth solving.
Would really appreciate honest thoughts 🙌