Total packet loss every 20 minutes
I've been a long time Fios internet user. Every 20 minutes I get a short blip of total packet loss.
Pingplotter - vertical lines indicate brief total packet loss
This has been going on for over a year and happens at exactly 20 minute intervals all day, every day.
Fios has come out and replaced the router and ont and has no solution. This is a wired ethernet connection directly to the router so my home network is definitely not part of the problem. I've observed this from two different desktops and a laptop so it's unlikely to be a PC hardware/software issue. It manifests as short hiccups in video and audio stream which is frustrating because I primarily work from home and often attend meetings online.
At this point I have no confidence in Verizon's ability to troubleshoot this. If anyone has any brilliant ideas I'd love to hear them. Thanks.