Hertz cancelled my reservation twice in 24 hours, then hung up on me 6 times when I called back
I reserved a car through Hertz a few days ago. The day before pickup, the original location called and said they were overbooked and couldn't honor it.
I called Hertz customer service. They apologized and rebooked me at a different location (Kennesaw, GA) for 9 AM the next morning. Confirmation in hand, everything looked fine.
This morning at 9:15, while I was literally on the road to pick up the car (35 min drive because they booked different location), the Kennesaw location called me. Same story — "we can't honor your reservation, we don't have a car for you." I told the agent I needed a car today, which is why I reserved one in the first place. His response: "We don't have a car for you" — and he hung up on me.
I called back. Hung up on. Called again. Hung up on. Six times in a row. Every single call ended with them hanging up the moment they realized it was me.
So now I have no car, no help, and a Hertz location that apparently thinks hanging up on customers is acceptable.
Had to scramble to find a car, luckily competitor had a car, but has anyone dealt with this and actually gotten Hertz corporate to do something?