Liars or they are incompetent. Showing stuff as in stock when it’s not
I’ve had multiple orders come through where everything looked normal on my end, item says it’s available, customer checks out, all good… and then the order just doesn’t move.
So I reach out, and every single time it turns out the item wasn’t actually in stock. What’s really getting to me is I’m always the one who has to figure it out. They never message me first. Not once have they taken the initiative to reach out to me and be proactive about the issue. I’ve had to contact support for every order just to get a straight answer.
Earlier this week I even had to get them to cancel part of an order because it wasn’t available at all. Nobody told me, I just noticed it wasn’t progressing and had to chase it down. The same thing is happening with other products too, including one that THEy literally just launched. That’s the part I don’t get. How is something brand new already unavailable but still showing as in stock?
At this point, I’ve canceled around 10 orders just so customers don’t get stuck waiting around, which obviously sucks because that’s money gone and it makes my brand look bad. I’ve been dealing with smaller issues like this since October, but lately it feels like it’s happening way more often.