u/andrew45lt

Hey folks,

I’ve been working on a small project (open-source, maybe) and wanted to sanity-check if this is something others would actually find useful.

The idea is pretty simple:

A lightweight copilot that sits on top of your ticketing system (Zendesk, Intercom, Chatwoot, etc.) and helps you draft replies to customers.

Instead of switching tabs or prompting ChatGPT manually, you click a button directly inside the ticket UI, and it suggests a response.

The interesting part is how the response is generated:

• It uses your own knowledge base (docs, internal files, FAQs, etc.)
• Files can be uploaded via an admin panel or synced automatically (e.g. via n8n)
• Under the hood: categories and vector + contextual search over chunked data
• The reply is grounded in your actual content, not generic AI fluff

So it’s basically a domain-aware support copilot that knows your product and your tone.

Appreciate any thoughts - even “this already exists and you’re late” is helpful

Hey folks,

I’ve been working on a small project (open-source, maybe) and wanted to sanity-check if this is something others would actually find useful.

The idea is pretty simple:

A lightweight copilot that sits on top of your ticketing system (Zendesk, Intercom, Chatwoot, etc.) and helps you draft replies to customers.

Instead of switching tabs or prompting ChatGPT manually, you click a button directly inside the ticket UI, and it suggests a response.

The interesting part is how the response is generated:

• It uses your own knowledge base (docs, internal files, FAQs, etc.)
• Files can be uploaded via an admin panel or synced automatically (e.g. via n8n)
• Under the hood: categories and vector + contextual search over chunked data
• The reply is grounded in your actual content, not generic AI fluff

So it’s basically a domain-aware support copilot that knows your product and your tone.

Appreciate any thoughts - even “this already exists and you’re late” is helpful