▲ 1 r/BIGTREETECH
BTT Customer support sucks, and they will not honor your warranty.
Just letting everyone know, as im really fed up with BTT customer support. They WILL NOT HONOR THE WARRANTY. I have a Manta E3EZ board that had suddenly stopped working (I personally think it is the UART multiplexer chip).
I first contacted them in January, and now they are telling me I'm out of warranty, just because they think I'm an idiot and its a config problem or something. It's not. I've bought a second board, and everything works on it. All the wiring and configs is the same. DO NOT BUY BTT! I can paste the whole email chain here if ppl want to see it.
u/aessu_ — 4 days ago