As a BA, how do you help product teams validate their target customer segment before building?
Working with early-stage SaaS teams, I see this pattern constantly. Teams build an MVP, then immediately jump into ads or building more features. But they skip the most important analysis step.
Stakeholders think they know their target segment from a few early customer interviews. But the people who actually buy and stick around often look completely different.
We had a B2B note-taking SaaS where the team targeted product managers at funded startups. Their actual buyers? Solo consultants and agency owners who needed fast client meeting notes. Two completely different segments with different buying cycles, pricing sensitivity, and decision criteria.
This is why so many products burn cash on channels that do not convert, build features real users do not need, and position for a market that does not exist.
As business analysts, what frameworks or methods do you use to validate customer segments early in the product lifecycle?