Standing-at risk
My wife went from great to at risk in just a few days. On Monday she received her cart and went to load it. When she finished loading it was 13 packages and the itinerary shows 26. She went to the manager and told him he immediately knew what happened. He told her 13 were damaged and never it in her cart. Another manager had to manually remove it from her itinerary from their computer and she went on her way. 2 days ago she got dinged for 13 undelivered packages. Support, Jeff and the station blaming her for selecting the wrong reason. She never removed anything. It’s now her words against theirs. How can this even be fixed? It’s the middle of at risk bar. Obviously she had a few other dings for other stuff but it was just a missed block and 2 undeliverable prior.